Right so, the Christmas shopping has begun, or at the very least, you might/should be starting to think about it!!  Are you doing a bit of shopping online?

If so it is important to know that you do have rights.  Online shopping can save a lot of queuing and long journeys home, but, when things don’t go as smoothly as you would like you do have rights.

At the end of this post there is a link to the European Consumer Centre Ireland and their detailed explanation of rights as a consumer when shopping online.


Here are some points that summarise your rights!

  1. The right to change your mind.

If you do change your mind on something you bought (your brother has made it clear that he does NOT want the ceiling to floor Star Wars poster that you thought was epic) you have what is called a ‘cooling-off’ period of 14 calendar days.  This means that you can cancel a contract and return your goods  (you may have to pay for returning the goods).  There are some exceptions.

  1. The right to clear information.

EU online sellers must provide clear information.  An example of these include, the sellers contact details, product information (how big the poster was 😉 ), details of exact cost including post, packaging, taxes etc,

  1. The right to a refund if your goods are not delivered

Your goods should be delivered within 30 days unless you agree otherwise with the trader.  If it is not delivered within the time frame you can contact the trader to see can you arrange a delivery at a later date that is convenient. If this doesn’t happen then you have the right to cancel the contract and get a refund.

  1. The right to return faulty goods

If you bought a good that is faulty or not as described you have the same rights as if you bought it in a shop.

The above is a brief summary for a more detailed account check out the European Consumer Centre Ireland’s information on online shopping. Also it is important to note if you shop online outside of the EU your European Consumer rights will not apply.

For more information you can also check out www.consumerhelp.ie where they explain your consumer rights and what to do if things don’t go as planned.

If you have any questions you can contact or drop-in to your local Crosscare Youth Information office in Bray, Dun Laoghaire or Clondalkin.